Cancellations and Refunds

Overview

- Too Fit does not offer monetary refunds for change-of-mind or user error.
- Instead, we provide exchange only, subject to the conditions below.
- Exception: Indian law requires we offer free refund or replacement in cases of defective, spurious, misdescribed, or undelivered/late-delivered goods or services — we comply with that requirement .

Order Cancellation (Before Shipment)

- Orders may be cancelled free of charge before dispatch. No cancellation fee can be charged by us unless we incur similar fees ourselves, in line with E‑Commerce Rule 6(3) prohibiting unilateral cancellation charges .

Exchange Policy for Change of Mind

Eligibility:

- Initiate exchange within 7 calendar days of delivery.
- Item must be unused, in resalable condition, and in the original packaging, with tags and proof of purchase.

Process:

- Contact customer care at [email/contact] to request an exchange.
- Once approved, ship the item at your expense to our return address.
- Upon receipt and inspection, we’ll dispatch the replacement within 2 business days.

Limitations:

- Exchanges are only for items of equal or lesser value.
- Additional postage or price difference for higher‑priced items must be paid by you.
- Items worn, washed, damaged, or missing tags/packaging are ineligible.
- Final sale items (e.g. clearance, aspect‑film items) cannot be exchanged.

Manufacturer Defect, Misdelivery, or Misdescription

We comply with the CPA 2019 rights of consumers to seek refund, replacement, or compensation in these cases:

- Defective, deficient, or spurious products;
- Late (>2 days beyond promised delivery) or non‑delivery;
- Goods that materially deviate from the description given.

Your Options:

Once we confirm the issue:

- You may select a replacement or request a full refund (credited to original payment method).
- We cover pre-paid return shipping in these cases.
- Refunds or replacements will be issued within 7 business days of receiving the return.

Refund Timeline & Payment Mode

- Refunds are processed back to the original payment method used at checkout.
- In extraordinary cases, we may offer store credit at your discretion.
- All valid refunds are initiated within 7 business days of acceptance. External refunds (e.g. payment processors) take additional clearing time Team Lease Regtech.

Exchange Window & Default Sales Clause

- Change-of-mind exchanges must be requested within 7 days of delivery.
- After 7 days, no exchanges or refunds are permitted, except where mandated by law (defect, delay, etc.).
- All sales are final beyond this timeframe.

Costs & Logistics

- For exchange/change-of-mind cases, the customer is responsible for return shipping.
- For defective/misdelivered cases, Too Fitr bears all reasonable shipping costs.
- Always use a trackable courier for returns; damaged or lost parcels during transit are your responsibility.

Limitation of Liability & Dispute Resolution

- Exchange offers are subject to product availability and stock levels.
- Too Fitr reserves the right to refuse exchanges or returns outside the stated policy or past the eligibility period.
- In case of disagreement, you may escalate via our internal grievance process or to the relevant Consumer Forum, in accordance with CPA 2019 Law Blend.

How to Initiate an Exchange or Report an Issue

1. Reach us via email at team@toofitwear.com or call 8766279039, quoting your order number and issue.
2. Provide clear photos/logs of the item or service issue, if relevant.
3. We’ll issue you a Ticket Number as acknowledgment (within 48 hours per E‑Commerce Rules).
4. Follow the instructions given and ship (in case of product exchange) or await our guidance for replacement/refund.
5. Expect resolution or response within 1 month, unless additional investigation is needed (as required by law) Team Lease Regtech.

Policy Visibility & Updates

- This policy is published as a conspicuous link on the footer and product pages as required by law Team Lease Regtech Law Blend.
- We will notify you of any material changes by updating the “Last updated” date above.

Frequently Asked Questions

Q: Can I return for a refund if I simply don’t like the item?

A: No — we only offer an exchange, unless your item is defective or misdelivered as defined above.

Q: What if the replacement isn’t in stock?

A: We will issue a full refund if an identical or equal-value replacement isn’t available.

Q: Can I get a refund for late delivery?

A: Yes — a refund or replacement is available if delivery is delayed by more than 2 business days beyond the confirmed date.

Legal Rights Reserved

- Nothing in this policy limits your statutory rights under CPA 2019.
- Specifically, refusal to provide a refund in known cases of defect or misrepresentation would be considered unfair trade practice under the law — we do not deny such rights Law Blend.

Thank you for shopping with Too Fit.
We value your trust and will try to make every experience hassle‑free. For any assistance, reach out to our support team.